Incidents/2022-04-06 esams network
document status: final
Summary
| Incident ID | 2022-04-06 esams network | Start | 08:20 |
|---|---|---|---|
| Task | T305532 | End | 08:50 |
| People paged | Responder count | ||
| Coordinators | Jaime C | Affected metrics/SLOs | |
| Impact | For 30 minutes, wikis were slow or unreachable for a portion of clients to the Esams data center. This is one of two DCs serving Europe, Middle-East, and Africa. | ||
This was due to an issue at the Amsterdam Internet Exchange (AMS-IX).
Documentation:
Scorecard
| Question | Score | Notes | |
|---|---|---|---|
| People | Were the people responding to this incident sufficiently different than the previous five incidents? (score 1 for yes, 0 for no) | 1 | |
| Were the people who responded prepared enough to respond effectively (score 1 for yes, 0 for no) | 1 | ||
| Were more than 5 people paged? (score 0 for yes, 1 for no) | 0 | Paged via batphone | |
| Were pages routed to the correct sub-team(s)? (score 1 for yes, 0 for no) | 0 | Paged via batphone | |
| Were pages routed to online (business hours) engineers? (score 1 for yes, 0 if people were paged after business hours) | 0 | Paged via batphone | |
| Process | Was the incident status section actively updated during the incident? (score 1 for yes, 0 for no) | 1 | |
| Was the public status page updated? (score 1 for yes, 0 for no) | 0 | ||
| Is there a phabricator task for the incident? (score 1 for yes, 0 for no) | 1 | ||
| Are the documented action items assigned? (score 1 for yes, 0 for no) | 0 | ||
| Is this a repeat of an earlier incident (score 0 for yes, 1 for no) | 1 | ||
| Tooling | Was there, before the incident occurred, open tasks that would prevent this incident / make mitigation easier if implemented? (score 0 for yes, 1 for no) | 1 | |
| Were the people responding able to communicate effectively during the incident with the existing tooling? (score 1 for yes, 0 or no) | 1 | ||
| Did existing monitoring notify the initial responders? (score 1 for yes, 0 for no) | 1 | ||
| Were all engineering tools required available and in service? (score 1 for yes, 0 for no) | 1 | ||
| Was there a runbook for all known issues present? (score 1 for yes, 0 for no) | 1 | ||
| Total score | 10 | ||