VRT System/Configuration

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The source is being expanded in a version dependant directory under /opt, e.g. /opt/znuny-6.0.37.

A symlink is used to point to that then, e.g. /opt/otrs -> /opt/znuny-6.0.37. That symlink is updated at every upgrade.

The primary configuration file is /opt/otrs/Kernel/Config.pm

Configuration can be done either via the Web interface or by changing Kernel/Config.pm and shipping the change via puppet. The file overrides whatever changes happen via the Web Interface. When you change the config, reload apache to clear the mod_perl cache.

Znuny configuration is meant to be primarily done via the Web interface. Stick to that for most use cases.